New Return and Exchange Policy
Give us a call (785-571-2516 or 785-833-6085) and we’ll exchange an order within 3 weeks of it being delivered to your shipping location. (We use the USPS tracking information to get delivery date.) We will exchange the items for another color (You will have to wait for the current fabric company's production timeline), or you can order a comparable fabric from our one of our other companies, or we can refund the cost of the item (Customer is responsible for the return shipping). We do not want anyone to keep a piece of our fabric that - for whatever reason - you’ll never use! You will be responsible for the return shipping and we will have to charge you shipping on the new piece being exchanged.
Returns dating between three weeks and 8 weeks after delivery - These items can
be returned for a refund with a 15% restocking fee. (shipping of return
fabric is the responsibility of the customer). Exchanges are a 5%
restocking fee and the customer is responsible for the return shipping
and the shipping cost of the new fabric. If the exchange of fabric
results in a greater cost or reduced cost, the customer account will be
adjusted or billed for the difference. See FAQ in the footer for more information.
